If you want the AI to automatically "activate" the right topic based on the conversation context (instead of just fixed keywords): Go to > Generative AI . Switch the orchestration mode to Generative .
Navigate to the Topics page. Find your topic and ensure the Status toggle is set to On .
Are you trying to turn on a topic in a chatbot you're building, or AI responses may include mistakes. Learn more activating
Use the Topic Hierarchy Generator to automatically build a structure for categorizing customer feedback.
If you are trying to "generate" a topic feature for data analysis: If you want the AI to automatically "activate"
Orchestrate agent behavior with generative AI - Microsoft Learn
This allows the bot to use Generative Orchestration to intelligently select and activate topics, tools, and knowledge sources to answer a user. 3. Activating Agent Topics in Salesforce Find your topic and ensure the Status toggle is set to On
Changes aren't live until you hit Publish . This moves your active topics to the customer-facing bot. 2. Enabling "Generative Orchestration"