"I’m sorry I was late. I didn't manage my time well and I know you've been waiting." 3. Acknowledge the Impact
"I’m sorry if you felt bad about what I said." (This blames their reaction). Anything
Start by stating exactly what you did without using the word "if." "I’m sorry I was late
"I realize that by being late, I made you feel like I don't value your time. That wasn't fair to you." 4. The "Repair" Plan Anything