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This model suggests two "routes" to persuasion:

The emotional reaction or feelings toward the object (e.g., "I love this brand").

Persuasion via logical reasoning and high-effort thinking. This leads to more enduring change.

When a person’s actions contradict their beliefs, it creates a state of psychological discomfort called "dissonance". To resolve this tension, individuals often change their attitude to match their behavior.

Attitudes aren't innate; they are learned through various channels:

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