"I think it's worth it to just go in person. I had a return almost denied because of a tiny scratch I hadn't noticed, but the manager cleared it since I had all the original packaging."
Unless you live in a state where it's prohibited by law (like Mississippi or Ohio), expect to pay a for any opened phone. This fee is deducted from your refund. If the phone is still factory-sealed, you can usually avoid this charge. 3. Preparation Checklist best buy phone return
The most critical rule is the timeframe. According to the Best Buy Return & Exchange Policy , you have exactly from the date of purchase (or delivery) to return or exchange: Cell phones Cellular tablets and wearables Mobile hotspots "I think it's worth it to just go in person