: Clearly mention that you offered a full refund upon the return of the item and provided a prepaid shipping label (if applicable).
: Platforms may remove negative reviews if you can prove the buyer refused to follow the return process or used the review as a "feedback extortion" tool. Strategic Responses
: Reiterate that the refund is still available once the item is tracked as returned. Expert Perspectives buyer won't return item
: Generally, you are not obligated to issue a refund until you receive the item back in its original condition.
: If a buyer opens a "Item Not as Described" (INAD) case but refuses to use the provided return label, you can ask eBay to step in after 3 business days. : Clearly mention that you offered a full
If a buyer leaves a negative review stating they "won't return the item," use your public response to demonstrate professionalism to future customers:
Review removal is possible if it violates community guidelines. Expert Perspectives : Generally, you are not obligated
Buyers have 3 days to accept or request a return; no returns for fit. Poshmark handles the customer service and tax distribution.
