Delivering Happiness -

: The book details Zappos' famous practices, such as offering brand-new employees $2,000 to quit to ensure they are truly committed to the culture.

: Hsieh argues that culture should be a company's #1 priority, believing that happy employees naturally provide better customer service. Delivering Happiness

: The narrative is divided into three parts: "Profits" (early life and LinkExchange), "Profits and Passion" (the Zappos philosophy), and "Profits, Passion, and Purpose" (the higher vision for the company and life). Formats & Where to Buy Delivering Happiness by Tony Hsieh : The book details Zappos' famous practices, such