/ Fear Platina: Fear

Employees feared the system (referred to as "the new black cloud") and expressed frustration with being forced to use it, sometimes creating dual workflows with traditional paper routines, as discussed on page 11 of the paper.

refers to a document and case management system (often used in Swedish public sectors). FEAR / FEAR Platina

is a quote from a research paper titled "A Social Perspective on Implementation of e-Government -- a case study in a Swedish municipality," discussing user resistance to the new system. Employees feared the system (referred to as "the