: While many were "pleasantly surprised" by the performance and immediate setup, others faced significant hurdles. One buyer reported a "very bitter taste" after discovering their pre-owned 5s bought in 2015 actually had an expired warranty for six months, leading to a $100 refund from Best Buy corporate after both the store and Virgin refused to help. Community Perspectives
Praise for the device often centered on its "powerhouse" capabilities in a small frame, while criticisms frequently hit on technical longevity.
“I love how it feels on my hand while texting, calling, surfing web and checking email. All that and when its slips in my pocket it doesn't take much room.” Best Buy · 10 years ago