joined N26 as Chief Operating Officer (COO) in October 2020 , bringing over 20 years of tech experience from giants like Google and Dropbox. Her appointment was a key part of N26’s strategy to scale global operations and professionalize its leadership as it transitioned from a "disruptor" to a mature financial institution. Core Responsibilities and Impact

: Spent over six years as VP of Global Customer Experience and Head of EMEA , managing a base of 600 million customers.

: Served for seven years, notably managing multi-million-dollar product localization in the EMEA region.

: Championed diversity and inclusion while fostering a culture of operational excellence during a period when N26 faced scrutiny over internal management and staff relations. Professional Background

: Tasked with building a "world-class, fully-digital service experience" to set new standards in the banking industry.

: Focused on elevating internal capabilities as the bank aimed for a vision of 100 million global customers .

: Managed a broad division including customer service, business operations, service experience, and workplace .