: Requesting or troubleshooting access to SharePoint and internal systems like TechTracS.
As part of an NIH-wide consolidation effort, IT support is streamlined to provide a "one-stop" experience. While the central help desk handles Tier-1 (basic) issues, more complex problems (Tier-2 or Tier-3) are escalated to specialized groups within specific institutes or the . nih it help desk
To ensure requests are prioritized and routed correctly, users are encouraged to submit formal tickets rather than using email or voicemail. : Requesting or troubleshooting access to SharePoint and
The help desk provides , which includes initial problem tracking and resolution for a variety of IT issues: nih it help desk