: Misunderstandings were causing delays, and Sarah felt her authority was being undermined by a senior director's constant, harsh criticism.
: By changing her own internal "programme," the dynamic shifted. The director, no longer meeting resistance, became more collaborative. Sarah regained her confidence and the project was completed on time, demonstrating that the "difference" was not in the situation itself, but in her internal processing of it. Key Applications for Professionals NLP At Work: The Difference that Makes the Diff...
The phrase "" is the central philosophy of Sue Knight’s bestseller, NLP at Work . Originally coined by anthropologist Gregory Bateson, the concept suggests that excellence is not about working harder, but about identifying the specific, often subtle, mental shifts or behaviors that lead to exceptional results. Core Philosophy: The Essence of Excellence : Misunderstandings were causing delays, and Sarah felt
Sue Knight’s work highlights specific areas where these small shifts create massive impacts: Sarah regained her confidence and the project was
: Using Clean Language techniques , she asked questions like, "And when you say 'this is a mess,' what kind of mess is that?" This forced the director to be specific rather than emotional.