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: Submit the specific item through the False Positive portal. You will need to provide your email and a brief description.

If a legitimate file or website is being blocked, you can request a re-evaluation: norton.com

: Use the Norton Submission Portal to submit a URL or file for review if it was not detected by your software. : Submit the specific item through the False Positive portal

: Forward suspicious emails as an attachment to spam@norton.com . Sending as an attachment is preferred as it preserves technical header information. : Forward suspicious emails as an attachment to spam@norton

: Before reporting a service failure, check the official status to see if there is a known outage. Managing Your Account If you need to report changes or cancel services: Submit a file or URL to Norton for review

: Use the Norton Support Tool to generate debug logs. This helps support agents identify bugs related to your PC's hardware or Windows version.