: Alerts are often sent to authors or managers when a new article is created, when a solution is accepted, or when an article is due for review or retirement.
The phrase most commonly refers to a status message confirming that an automated alert has been successfully dispatched to a recipient. Depending on your needs, 1. Common Software Use Cases
: Notifications are triggered for incident updates, such as when a ticket is created from a web form or when an "ownership group" is assigned to a task.