The $20 "discount" from the certificate will either return to your account as points (standard) or be lost (promotional). Troubleshooting Missing Points
To save the value of a promotional certificate, it is often better to do an exchange for another item in-store rather than a straight return. What Happens to Your Refund Amount? return best buy reward certificate
These are often "one-time use" and have no cash value. In most cases, if you return an item bought with a promotional certificate, the certificate is forfeited and not refunded. The $20 "discount" from the certificate will either
Returning an item purchased with a generally results in the certificate value being refunded as points back to your account. However, the exact outcome depends on whether the certificate was earned through points or was a one-time "promotional" offer. Types of Certificates & Refund Outcomes Standard Reward Certificates (Earned via Points): These are often "one-time use" and have no cash value
You will receive a refund for the actual dollar amount paid (the $60) to your original payment method.
If you used a certificate earned from your My Best Buy Credit Card points, those points are typically credited back to your My Best Buy account .