For Communicating With Patients: Skills

"It sounds like you’re feeling very overwhelmed by this diagnosis."

Often used for breaking bad news ( S etting, P erception, I nvitation, K nowledge, E mpathy, S ummary). Skills for communicating with patients

Let the patient finish their thought before responding. Research shows that patients, on average, are interrupted within 11–18 seconds of speaking. "It sounds like you’re feeling very overwhelmed by

S it squarely, O pen posture, L ean in, E ye contact, R elaxed. O pen posture

Whether delivering bad news or handling an angry patient, specific frameworks help maintain professionalism.