Thinowl (TRUSTED 2024)

: Agents can choose from these intelligent suggestions to ensure their resolutions are efficient and meet company standards. Core Benefits

: By automating the discovery of relevant information and responses, agents can close cases faster.

: The AI automatically identifies and surface-level knowledge articles that are relevant to the current problem, reducing the time agents spend searching for technical documentation. thinowl

: As more agents handle more diverse cases, the AI constantly refines its recommendations, ensuring they remain accurate and up-to-date. Key Features for Support Agents

: Based on the context of an incoming case, ThinOwl suggests appropriate, pre-validated text responses to speed up communication. : Agents can choose from these intelligent suggestions

Once the AI has processed a significant dataset, it begins to actively assist agents through the following:

: Every agent has access to the same high-quality suggestions, leading to a consistent customer experience. : As more agents handle more diverse cases,

: New agents can rely on AI-driven knowledge prompts to learn best practices and standard operating procedures while they work.